Terms and conditions

Who we are

Builders Club teaches children aged 10 to 16 to code, in small live online groups. We're a small tutoring business run by Ismail and Sami. In these terms, "we" and "us" means Builders Club, and "you" means the parent or guardian who books or signs up on a child's behalf.

To get in touch about anything in these terms, email hello@buildersclub.org.uk.

Who can join

Our sessions are for children aged 10 to 16. A parent or guardian must book the free session and sign up for a paid plan. Children can't enter into these terms themselves.

The free session

Your child's first session is free. It's a real session with a real group, not a demo: 90 minutes, live and online, with 6 to 8 other children. You choose a time on the booking page: Monday or Thursday 6pm to 7:30pm, or Sunday 10am to 11:30am (UK time).

• There is one free session per child.
• We don't ask for card details to book it.
• Nothing carries on automatically afterwards. If your child doesn't continue, there is nothing to cancel.
• Afterwards we email you what your child made and which level we suggest.

Enrolling and paying

You enrol by signing up on our website and paying through Stripe, our payment provider. You choose a level and how often your child comes:

• Once a week: 4 sessions a month
• Twice a week: 8 sessions a month

Each session is 90 minutes. The price per session depends on level:

• Foundations (ages 10–12): £40 a session
• Intermediate (ages 12–14): £45 a session
• Advanced (ages 14–16): £55 a session

You pay monthly, in advance, for the month's sessions. The exact amount is shown at checkout before you pay. Payment is taken again each month on the same date until you cancel. A second child gets 25% off, and this is applied at checkout.

Our contract with you starts when your first payment goes through. Your card details go straight to Stripe and never reach us.

Cancelling

Any time

There is no contract term and no notice period. You can cancel any time from your dashboard, or by emailing hello@buildersclub.org.uk. Your cancellation takes effect at the end of the month you've already paid for. Your child can keep coming until then, and you won't be charged again.

Your 14-day right to cancel

Because you sign up online, the law (the Consumer Contracts Regulations 2013) gives you the right to cancel within 14 days of your first payment, for any reason.

If your child's paid sessions start within those 14 days, you are asking us to begin before your cancellation period ends. If you then cancel within the 14 days, we'll refund what you paid, minus a proportionate amount for any paid sessions your child has already attended. For example, if you paid for 4 sessions and your child came to 1, we refund the cost of the other 3. The free session doesn't count.

To use this right, email us within the 14 days and tell us you want to cancel. We'll refund you to the card you paid with within 14 days of hearing from you.

Missed sessions

If your child misses a session, please let us know as early as you can. We can't guarantee a catch-up session or a refund for a session your child misses, but we'll always tell you what the group covered so they can keep up.

If we have to cancel a session ourselves, we'll tell you as soon as we can and either rearrange it or refund you for it.

Changes we make

We may need to change our prices or session times. If we do, we'll email you at least 30 days before the change affects you. If you're not happy with it, you can cancel before it takes effect.

We may also update these terms. If a change matters to you, we'll email you before it applies. The date at the top of this page shows when they last changed.

Behaviour and online safety

Our sessions only work if every child feels safe and welcome. We ask children to:

• be kind and respectful to the other children and to us
• keep to what we're building in the session
• not share personal details, such as their address, school or phone number, with others in the group
• not record or screenshot other children

We ask parents and guardians to:

• make sure an adult is in the house during every session for children under 13, and reachable for older children
• contact us, not your child's tutor directly, about anything to do with your child. Tutors never message a child outside a session.
• tell us straight away if you have any concern

If a child's behaviour puts others at risk or keeps disrupting the group, we'll talk to you first. If it can't be resolved, we may end your child's place and refund you for any sessions you've paid for but not had.

Session recordings

Every session is recorded for safeguarding. Recordings are stored securely, opened only if a concern is raised, and deleted after 90 days.

Your child's work

What your child builds in our sessions belongs to them. Our lesson materials and curriculum belong to us, and are for your child's own learning.

Our responsibility to you

We'll teach every session with reasonable care and skill. If we don't, tell us and we'll put it right, by repeating the session or refunding you for it.

We aren't responsible for losses we couldn't reasonably have foreseen, or for problems caused by things outside our control, such as your internet connection or equipment. As far as the law allows, our total responsibility to you is limited to what you paid us in the three months before the problem happened.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing here affects your legal rights as a consumer.

Your data

To ask what we collect about you and your child, why, and how long we keep it, email hello@buildersclub.org.uk.

Complaints and the law

If something goes wrong, please email hello@buildersclub.org.uk first so we can try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.